California Registered Dental Assistant (RDA) Written Practice Exam

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What describes the best way to remain approachable to an anxious patient?

  1. Provide detailed explanations only after treatment

  2. Discourage unnecessary questions to save time

  3. Encourage questions

  4. Limit eye contact to avoid making the patient more anxious

The correct answer is: Encourage questions

Being anxious can make a patient feel scared or uncertain, so it's important to maintain an open and understanding attitude to help them feel at ease. Option A may come off as dismissive and potentially increase anxiety if a patient feels they don't have all the information. Option B may make the patient feel like their questions are not important, which can also increase anxiety. Option D may make the patient feel like they are not being heard or understood, which can worsen their anxiety. Encouraging questions allows the patient to express their concerns and can help build trust between the patient and caregiver.

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